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roosterswings: Hi Roosters New Albany -- Not sure what has happened but the quality of your product has hit an all time low. We have gone from coming 2 times a week to NOT EVER COMING THERE! the wings are grease soaked to the point of not being editable. The first time we experienced this we shared with management, the second time we order was pickup and we threw $46 worth of food away, the next time was in house and we again gave feedback and the meal was comp'ed. Tonight we gave Roosters another chance with pick up which resulted in the wings tray floating in oil and the fish sandwich on grease soaked bread - AGAIN not appetizing or appealing --TRASHED AGAIN!! We called the New Albany location to express our disappointment and guess what they said -- we'll send you a gift card!! Really!!!! Fix the issue -- We're not looking for free food but quality food. If you read this and experienced something similar TELL THEM. We have made a choice not to EVER return with the hope that something will change.

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December 31

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